The list of features aboard this neat and ingenious Call Auditing & Recording solution is exhaustive; so here’s a peek into the Top 10 features of VoizTrail, based on what our customers have liked most:
1. DEDICATED CALL AUDITING FUNCTIONALITY
VoizTrail makes Call Auditing simplified and regulated. Unlike traditional call recording systems, VoizTrail has an on-screen auditing and feedback facility which tremendously helps speed up the Call Auditing process. Supervisors/Call Auditors can now log feedback while listening to calls; on the same screen. This feedback could serve your compliance purpose, performance monitoring initiative or help in future references. Compliance and Audit parameters can be customized as desired, which in essence gives you complete control over your unique business process.
2. CALL AUDITING AS A SERVICE
VoizTrail is now introducing a phenomenal strategy that’ll give your compliance process the boost that it deserves. VoizTrail offers Call Auditing Outsourcing option to its customers as a value added service – we aim to reap that incredible time-difference advantage and put it to the benefit of our customers. With an immensely skilled pool of expert Call Auditors, we have the potential of delivering 100% audited calls every hour !
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3. PLAYBACK WITHOUT DOWNLOADING
Playing back a recorded call does not require downloading anymore! We know the drill of the download doldrums that traditional solutions thrust on you. VoizTrail however, has an integrated media player
to enable listening to calls online, thereby eliminating the wait time entirely. The intuitive user interface allows playback from any screen which propels agents and supervisors to work in a time-efficient manner.
4. DOWNLOAD CALLS EASILY WITHOUT ASSISTANCE
In VoizTrail, call recordings can also be downloaded and transferred through portable media or emails – without the intervention of the IT team. That’s right, now you don’t have to wait for the nerdy middleman to get to work. After downloading, other members of the team can also analyze and audit the recorded calls. These calls can be saved in multiple formats such as WAV/ MP3 for easy playback.
5. ENCRYPTED OFFLINE ARCHIVAL MECHANISM
All archived recordings are encrypted using robust algorithms, which gives you the confidence that your data is safely stored. Authentication and passwords are required to play back any archived call. When transferred through portable media or emails rest assured that VoizTrail keeps the call recordings safe from corruption or mishandling.
6. AUTO AUDITING
This is a unique and intelligent feature offered by VoizTrail to enable call auditing in an automated fashion. You know you’re investing smart when you invest in a Smart System – and that’s VoizTrail for you. Consider simple call auditing checkpoints such as Duration of the Call, Number of Calls made to the Customer, Time of Call (Time-zone mismatches can rip you off some big dollars) – recognizing these and more such checkpoints do not call for manual intervention. VoizTrail’s Auto Audit helps you realize these mishaps early in your call auditing process by automatically flagging such calls.
7. ADVANCED CALL SEARCH
VOIZTRAIL is powered with a simple, fast and effective call search option for call retrievals - calls can be easily searched at any given point using the basic search option. VoizTrail also features an advanced search functionality which empowers users with in-depth and detailed results even if they have minimal information to start with. VoizTrail enables the user to search for Call Recordings by date, call duration, caller ID, dialled number, call direction, agent ID or agent extension in order to equip the user with the most versatile search functionality.
8. COMPREHENSIVE AND CUSTOMIZABLE DASHBOARD
VoizTrail offers a user-friendly, intuitive and customizable dashboard that visually coalesces all necessary information in one place. The VoizTrail dashboard can be configured to depict data on a daily, monthly or yearly basis. The VoizTrail dashboard portrays data rich statistics using visually appealing charts – you can even listen to call recordings by drilling down to details right in the dashboard screen.