Increase
Consumer / Patient Satisfaction
Evaluating Needs
Nothing can put you in the mind of consumers the way employing VoizTrail® Speech Analytics can. Data mining call audio is the most powerful tool for giving businesses a competitive edge. Reports offer clear impressions of areas for concern, consumers’ emotional states, levels of satisfaction, and reflect their overall attitude towards products and services.
VoizTrail’s Speech Analytics’ Decision Analysis module can track key decisions that consumers make while on the phone, such as: what motivates them to make payments, reasons why they can’t pay and why they register disputes. It can also track trends such as the growing prevalence of certain call types (e.g. “insurance should have paid”) and the success of new business initiatives such as digital engagement.
2021 Consumer Experience Statistics
Consumers that trust reviews from family, friends and other consumers.
Consumers who say a good experience determines their loyalty to a brand.
Consumers that regard resolution as the most important issue.
Consumers who want companies to change the way they engage.
Double revenue in 36 months if you improve the customer experience of your business to a satisfactory level.
Percentage of consumers unlikely to give a company a second chance after a bad consumer experience.
Consumers who will share personal information with a company that offers good consumer service.
Consumers that consider the consumer experience as important as a company’s products & services.
