Overview —
VoizTrail’s speech analytics’ platform was the first to offer both a dedicated Behavior Analysis and Decision Sciences’ module. By collecting business data, from call audio to account information, an in-depth analysis of patient behavior can be achieved allowing businesses to reshape processes and effectively predict the outcome of patient interactions.
Emotional and behavioral intelligence is the cornerstone to improved patient experience. VoizTrail® brings the power of behavioral science integrated with unsurpassed data analysis in our Behavioral and Decision Science Modules, and exposes hidden emotional data through individual, team, and call scoring.
Top 10 Reasons You’ll Want to Use VoizTrail®
#1 Level the Playing Field
VoizTrail® Speech Analytics eliminates the need for research teams, and gives smaller organizations the same opportunities for competitive advantages as the large corporations.
#2 Predict Call Outcomes
VoizTrail® provides a 3-D impression of every call interaction. You can group patients into ‘categories’ for a more targeted approach to effectively predict call outcomes or create more efficient approaches. VoizTrail has the ability to connect the dots between call analysis data and call outcomes based on common patient behaviors,
#3 Boost Operational Efficiency
Efficiency, for any business, directly impacts the bottom-line. Now you have the ability to automate a variety of tasks, saving both time and manpower. Automated call monitoring provides feedback on 100% of call interactions.
#4 Increase Patient Engagement
With VoizTrail®, “Getting to know” the customer, gives every team in your organization priceless information on how best to obtain future patients, as well as retain existing ones.
#5 Leverage Natural Language Processing (NLP)
Natural language processing enables computers to understand and detect as humans do, but in massive quantities. Employing VoizTrail® speech analytics has been proven to bolster business processes, facilitate better patient relations and increase return on investment.
#6 Bridge Performance Gaps
Frontline employees are the most important part of your bottom line. VoizTrail® separately analyzes employee and patient data providing analysis unique to each experience which can be used for target mentoring or strategy development.
#7 Track Compliance Violations
Maximize your HIPAA compliance efforts with VoizTrail’s Powerful Features, including: Sensitive Data Redaction, Keyword & Phrase Tracking, Alert System for Risk Language & Emotional Stress Indicators and Scorecards.
#8 Prevent Fraud & Loss
VoizTrail® helps to prevent losses by exposing legal hazards or attempts at fraud, in large part by locking down the caller authentication process with strict protocols.
#9 Handle Disputes
VoizTrail® will help you quickly track and respond to disputes providing key evidence for claims as well as recognizing areas of processes that may lead to them.
#10 Prepare for Success!
Employing VoizTrail® speech analytics has been proven to bolster business processes, facilitate better patient relations and increase return on investment.