VoizTrailⓇ is Transforming Business Communications
In the digital age, consumers expect to be able to communicate with businesses on their terms. Thanks to the popularity of smart phones, text messaging has become a high demand form of communication. According to a recent study, 97% of people who own a smartphone utilize text messaging. When dealing with younger demographics, providing a text channel is crucial. Millennials prefer text messaging to any other form of communication.
Making contact with consumers is always challenging. Text messaging offers businesses’ a way to connect that is personalized, convenient for both parties and secure. More importantly, text messages have a 98% open rate — That’s 78% higher than email. For businesses that are dependent on reliable and prompt communication with consumers, like Collections or Telehealth, providing a channel for texts is a must. This is why Ⓡ now offers SMS messaging capabilities. This newest feature provides businesses with a means to send and receive text message communications through a dedicated toll-free phone number of their choice, be it an existing business line or VoIP. Messages can be completely personalized, and include clickable links to your business website or consumer accounts. All text functionality is incorporated into the VoizTrailⓇ Suite’s user-friendly dashboard for easy access and analysis.