The Patient Experience
Healthcare
Healthcare Compliance
As possibly the most regulated industry there is, for healthcare, compliance is a major concern. For this reason, it is essential that healthcare businesses have systems in place to ensure patient privacy, data security and care monitoring.
It’s common knowledge that call monitoring with speech analytics is a powerful tool for quality assurance, yet it can also be indispensable in negating litigation arising from patient disputes. When medical care or advice is provided, this technology can eliminate the likelihood of compliance errors due to incorrect or false claims. It can facilitate both care and financial processes in the healthcare industry by providing an authentic record of communications. Having these records makes it easy to trace claims back to their point of origin, especially given that searching through call logs is a fast and efficient process.
HIPAA and HITECH Compliance
Data-Rich Report Generation
Training & Process Enhancement
Reduced Liability
High-Level Data Security
Simple & Efficient Auditing
VoizTrail® Speech Analytics and...
Patient Satisfaction
VoizTrail® Speech Analytics can give healthcare providers direct control of patient satisfaction. It can provide a clear impression of patients’ needs as well as the service areas that need improvement. Additionally, it offers a variety of fail-safes for patient data management and protection, while automating processes which would otherwise be prone to human error.
- Record/Monitor 100% of patient interactions.
- Access custom-quality scorecards and detailed reports.
- Make use of advanced keywords and phrase monitoring.
- Program unique compliance parameters.
- Predict behavior with emotional analysis
- Use two-channel audio for analysis of both staff and patients.
- Draw on trend data that is presented in straightforward reports.
- Provide advanced storage and security technology.
- Automatically redact sensitive patient data.
If you can’t measure it, you can’t improve it.
Peter Drucker “The Business Thinker”
Key Performance Indicators
Behavioral Science in Healthcare
Because the price healthcare providers have to pay for dissatisfied patients is high, the measuring of patient expectations of health care is central to improving patient satisfaction and delivering patient-centered care.
This starts by documenting calls, chats, emails and records of Registration, Scheduling, Insurance, Financial Assistance, Billing and 3rd-party vendors. All feed into the collections, conversions, critical processes, productivity, accuracy and patient satisfaction domains that are standard healthcare KPI benchmarks.
By optimizing patient relationships, your organization will see better returns and reduced repeated calls which results in maximizing ROI while lowering overhead. This success is passed on to your patient, further strengthening your healthcare system as a whole.
Source: Acenture