Market with
Predictive Analysis
Get Competitive
What would you say, as a business leader, if you knew of a technology that would allow you to react to market changes preemptively, guide consumers to the desired call result, and adjust operations based upon foreshadowed demand? It’s here. It’s been here. Time to get serious about implementing this not-so-new technology.
Widely used in call centers, health care, banking and other financial service industries, VoizTrail® Speech Analytics is technology that analyzes spoken content for keywords and emotional cues such as pitch, tone, and volume. The resulting audio data is captured and stored so that it can be searched and used to generate reports that can provide critical business insights.
The Next Level of Sophistication
Emotional and behavioral intelligence are the cornerstones of what make up predictive analysis. Don’t let inferior speech analytics vendors waste your precious voice data by leaving out this next level of sophistication and insight.
VoizTrail® Speech Analytics brings the power of behavioral science integrated with unsurpassed data analysis in our Behavioral Science and Decision Analysis Modules, and exposes hidden emotional data through agent, team, and call scoring. Your business can easily create comprehensive consumer profiles that connect the dots between analysis data and call outcomes.
